Asis

Asis Otomasyon ve Akaryakıt Sistemleri A.Ş. considers the protection of health, safety, the environment and security an integral part of all its business processes within the scope of its fuel automation systems, R&D, manufacturing, field installation, maintenance and repair, and technical service activities.

Our primary objective is to protect our employees, customers, subcontractors and society by establishing a culture of zero occupational accidents, zero environmental harm and safe working practices.

In line with this objective, we are committed to:

OCCUPATIONAL HEALTH AND SAFETY

• Adopting a proactive approach to preventing occupational accidents, occupational diseases and near-miss incidents,
• Identifying hazards and eliminating risks or reducing them to an acceptable level,
• Providing a safe working environment for our employees and subcontractors,
• Supporting employee participation and increasing HSE awareness,

ENVIRONMENT AND SUSTAINABILITY

• Reducing environmental impacts and preventing environmental pollution,
• Supporting waste management, energy efficiency and the effective use of natural resources,
• Keeping potential environmental risks arising from our activities under control,

FIELD AND OPERATIONAL SAFETY

• Fully complying with the safety rules applicable at fuel facilities,
• Ensuring that permit-to-work systems, gas measurements, confined-space work and hot work are carried out under controlled conditions,
• Making the use of personal protective equipment mandatory and continuously monitoring compliance in the field,
• Maintaining emergency preparedness and conducting regular drills,

OUR MANAGEMENT COMMITMENTS

• Fully complying with applicable legislation, customer requirements and other applicable obligations,
• Continuously improving HSE performance through training, field inspections and internal audits,
• Regularly monitoring periodic maintenance, measurement, inspection and calibration processes,
• Continuously improving our management systems through regular reviews,
• Promoting a culture of safety among all our employees and business partners,

We hereby commit to these principles.

This policy is binding upon all our employees, subcontractors, suppliers and business partners and is implemented with the support of senior management.

Asis Otomasyon ve Akaryakıt Sistemleri A.Ş. adopts the provision of sustainable, reliable and uninterrupted services that meet customer needs as a fundamental principle within the scope of its fuel automation systems, software, technical services, field services, maintenance and repair, and after-sales support activities.

Through our Service Management System, we are committed to:

• Providing high-quality services that meet customer needs and expectations,
• Ensuring service continuity and minimizing the risk of disruption,
• Measuring and monitoring service performance and continuously improving it,
• Effectively managing incident management, change management and problem management processes,
• Monitoring service levels (SLAs) to increase customer satisfaction,
• Managing information security, business continuity and operational risks,
• Ensuring the continuity of the infrastructure, personnel and resources required for critical services,
• Maintaining service continuity by being prepared for emergencies and disruption scenarios,
• Enhancing the competence of our employees through training,
• Complying with legal requirements, customer requirements and applicable standards,
• Establishing a sustainable structure integrated with the ISO 20000-1, ISO 22301 and ISO 27001 management systems,
• Regularly reviewing and continuously improving our management system,

We hereby commit to these principles.

Asis Otomasyon evaluates service quality not only in terms of technical performance but also through an integrated approach encompassing availability, reliability, continuity and customer satisfaction.

Uninterrupted Service – Reliable Systems – Sustainable Operations

Asis Otomasyon ve Akaryakıt Sistemleri A.Ş. considers technology, digitalization, R&D and continuous development to be the key elements of sustainable growth and embraces an innovative perspective as an integral part of its corporate culture.

Our objective is to strengthen our leading position in the industry by developing innovative products, services and processes that create value for our customers, employees and stakeholders.

In line with this objective, we are committed to:

• Creating an open and participatory working culture that encourages the development of innovative ideas,
• Encouraging R&D activities, digital transformation and technological development,
• Creating learning environments that enhance the knowledge, competence and creativity of our employees,
• Supporting innovations that increase efficiency in products, services and processes,
• Analyzing customer needs and developing innovative solutions,
• Increasing knowledge sharing by establishing collaborations with universities, suppliers, business partners and relevant organizations,
• Supporting the evaluation and implementation of new ideas and their transformation into corporate value,
• Expanding the use of digitalization, automation and data-driven systems,
• Improving process performance through a continuous improvement approach,
• Observing the principles of quality, information security, environmental protection and occupational safety in innovative practices,
• Acting in accordance with intellectual property rights, ethical standards and sustainability principles,

We hereby commit to these principles.

We regard innovation not only as the development of new products but also as an approach to creating safer, more efficient, more sustainable and more robust processes.

This policy serves as a guideline for all our employees, managers and business partners and is implemented with the support of senior management.

Asis Otomasyon ve Akaryakıt Sistemleri A.Ş. considers the protection of information assets, the sustainability of information security and the assurance of stakeholder trust among its fundamental responsibilities within the scope of its R&D, manufacturing, field services, software, technical services and customer-related processes.

Through our Information Security Management System, we aim to:

• Protect our information assets in accordance with the principles of confidentiality, integrity and availability,
• Identify and assess information security risks and manage them at acceptable levels,
• Protect all information assets in electronic, physical and verbal form,
• Implement the necessary technical and administrative measures against unauthorized access, data loss, cyberattacks and information breaches,
• Effectively manage information security incidents and carry out the necessary improvement activities,
• Protect critical processes and ensure their continuity in order to support business continuity,
• Conduct regular training to increase employees’ information security awareness,
• Manage information security obligations involving suppliers, subcontractors and other relevant interested parties,
• Comply with all legal, contractual and regulatory requirements,
• Monitor and measure information security performance and continuously improve it,
• Establish a sustainable structure in compliance with the requirements of the ISO 27001 Information Security Management System,

We hereby commit to these principles.

MANAGEMENT COMMITMENT

As senior management, we are committed to supporting the establishment of information security objectives, the provision of the necessary resources, the improvement of employee awareness and the continuous enhancement of the effectiveness of the Information Security Management System.

Asis Otomasyon regards information security not merely as a technical matter, but as a fundamental element of corporate sustainability, trust and service continuity.

“Protected Information – Secure Systems – Sustainable Trust”

This policy is binding upon all employees, subcontractors, suppliers and relevant interested parties.

WITHIN THE SCOPE OF ISO 18295-1:2017

We adopt the management of every interaction with our customers based on trust, accessibility, rapid resolution and sustainable satisfaction as a fundamental principle.

In the call center, customer service, technical support and operational processes we provide:

• We receive customer requests, notifications and complaints through accessible and effective communication channels.
• We record, manage and monitor all applications in a traceable manner.
• We are committed to providing our customers with accurate information, timely responses and solution-oriented service.
• We act in accordance with the principles of impartiality, respect, confidentiality and transparency in all communication processes.
• We regularly measure our service performance using indicators such as response times, resolution rates and customer satisfaction.
• We prioritize understanding customer expectations and developing solutions tailored to their needs.
• We support the continuous development of our employees’ knowledge, communication skills and technical competence.
• We act in accordance with customer data protection and information security requirements.
• We regard complaints and feedback not merely as matters to be resolved, but as opportunities for continuous improvement.
• We carry out our service processes in compliance with applicable legislation, customer requirements and management system standards.

OUR SERVICE APPROACH

Listen → Record → Resolve → Follow Up → Improve

Through this communication approach, we aim to continuously improve the customer experience.

OUR FUNDAMENTAL COMMITMENT

We work to ensure that every customer interaction is reliable, professional, accessible and solution-oriented.

WITHIN THE SCOPE OF ISO 10002:2018

We adopt understanding our customers’ expectations and needs, providing high-quality services and treating all feedback as an opportunity for improvement as fundamental principles.

Accordingly, our company:

• Receives and records customer complaints and requests through accessible channels.
• Evaluates all feedback impartially, fairly, transparently and in accordance with confidentiality principles.
• Manages complaint processes in a traceable and measurable manner.
• Provides customers with timely information and responses throughout the process.
• Conducts root cause analyses and implements corrective actions to prevent recurring problems.
• Regards complaints not merely as problems to be resolved, but as opportunities for improvement.
• Regularly measures and analyzes customer satisfaction and monitors it through performance indicators.
• Works with a continuous improvement approach to enhance service quality.
• Conducts its activities in compliance with applicable legislation, customer requirements and management system standards.
• Aims to make customer orientation a corporate culture embraced by all employees.

OUR COMMITMENT TO CUSTOMER SATISFACTION

We are committed to providing reliable service through an approach that listens, evaluates, resolves and improves.

WITHIN THE SCOPE OF ISO 22301:2019

Our company considers preparedness for emergencies, disruptions, crises and extraordinary circumstances that may affect its operations, ensuring the continuity of critical processes and protecting service continuity as fundamental responsibilities.

Accordingly, we:

• Plan, implement and regularly review our business continuity processes to ensure the uninterrupted continuation of our critical activities.
• Assess potential risks, threats and disruption scenarios and develop preventive measures.
• Aim to remain prepared for emergencies, natural disasters, technical failures, data loss, supply chain disruptions and operational crises.
• Establish alternative working methods, backup systems and recovery plans to ensure the continuity of critical services.
• Conduct risk assessments and business impact analyses for processes that may affect business continuity.
• Organize training sessions and drills to increase our employees’ awareness of crises and emergencies.
• Act with an approach based on rapid recovery and effective management to maintain the trust of customers, employees, suppliers and relevant interested parties.
• Support the protection of information security, operational continuity and legal obligations.
• Regularly monitor and evaluate business continuity performance and develop it through a continuous improvement approach.
• Continue our activities in compliance with applicable legislation, customer requirements and management system standards.

OUR CONTINUITY APPROACH

Anticipate › Prepare › Protect › Manage › Continue › Improve

Through this approach, we aim to ensure the sustainability of all our processes.

OUR FUNDAMENTAL COMMITMENT

We are committed to establishing a resilient and reliable structure capable of maintaining our critical activities even under unexpected circumstances.

“Business continuity is not only about managing crises; it is about ensuring that operations continue safely and reliably.”

Asis Otomasyon ve Akaryakıt Sistemleri A.Ş. considers the protection of the health, safety and security of lone workers among its fundamental responsibilities within the scope of field installation, maintenance and repair, technical service and operational activities.

Our objective is to reduce the risks associated with lone working, ensure employee safety and establish sustainable systems that enable rapid intervention in emergencies.

In line with this objective, we are committed to:

• Assessing activities that require lone working in advance and conducting risk assessments,
• Prohibiting lone working in explosive atmospheres, confined spaces, work at height, hot work and other high-risk activities,
• Ensuring that employees comply with pre-task briefing and permit-to-work processes,
• Monitoring the location, communication status and accessibility of personnel working in the field,
• Establishing communication systems that enable rapid intervention in emergencies,
• Providing lone workers with the necessary personal protective equipment, work equipment and communication devices,
• Conducting regular field inspections and checks,
• Increasing awareness by providing training on lone working,
• Recording near-miss incidents, nonconformities and accidents and carrying out improvement activities,
• Acting in compliance with applicable legislation, customer requirements and the requirements of the ISO 45001 Occupational Health and Safety Management System,
• Supporting employee participation and developing a culture of safety,

We hereby commit to these principles.

For Asis Otomasyon, no task is so urgent that it should put employee safety at risk.

OUR PRIORITY IN LONE-WORKING PROCESSES

People First – Safety First – Safe Working

This policy is binding upon all employees, subcontractors and field teams and is implemented with the support of senior management.